Refund Policy

HOW DO I KNOW I AM ELIGIBLE FOR A REFUND?

You are eligible for a refund in the following cases:

• You purchased the SIM from Ⓒ CatchyDigits.in.
• You did not receive the UPC (Unique Porting Code) within 24 working hours of purchase.
• Your order was canceled by us for any reason, including technical issues or other problems encountered during the booking process.

HOW MUCH OF THE AMOUNT PAID WILL BE REFUNDED AFTER ORDER CANCELLATION?

• We have a 100% refund policy. The full amount you paid for your VIP number will be refunded if the order is canceled.

WHAT HAPPENS IF THE PORTING REQUEST IS REJECTED BY THE OPERATOR?

• If your porting request is rejected by the operator for any reason, 100% of the amount will be refunded.

HOW LONG WILL IT TAKE TO PROCESS A REFUND?

• Refunds are typically processed within 4-7 working days.
• If a UPC was shared, the refund process may take 20-25 working days.

HOW CAN I REQUEST A REFUND?

To request a refund, please:

• Email your details to support@catchydigits.in.
• Call us at 91 8828989898.

Once approved, the refund will be processed, and the amount will be credited to your original payment method within 4-7 working days.

WHAT IF MY QUESTION ISN'T COVERED HERE?

If you need further assistance, please contact our customer service team:

• Email: sales@catchydigits.in
• Phone: 91 8828989898

If you have already submitted a refund request, kindly share your order details for quicker resolution. Our customer service team is available Monday to Saturday, 10 AM to 7 PM to assist you.

Please note: We do not accept refund requests after the UPC code has been shared.